Legal
Data Protection Notice
How Unico Distribution Services Pte Ltd, which distributes Indocafe in Singapore, collects, uses and protects personal data, in line with Singapore’s Personal Data Protection Act 2012.
Last updated 25 September 2026.
1. Who this notice is from
Unico Distribution Services Pte Ltd (“we”, “us”), the distributor of Indocafe in Singapore, at 95 Tuas Avenue 1, Singapore 639523. This notice covers personal data we collect through indocafe.com.sg and through enquiries made to us by email, phone or WhatsApp.
2. What we collect
Only what you choose to give us. If you complete the contact form, that is:
- Your name
- The type of enquiry (product enquiry, feedback, collaboration or career)
- Your contact number, if you give it
- Your email address
- Anything you write in the message field
- How you prefer us to contact you (WhatsApp, email or call)
If you contact us by WhatsApp, phone or email instead, we receive whatever that channel carries — typically your number or email address, your name, and the content of your message.
Please do not send NRIC numbers, bank details or other sensitive information through the form. For career enquiries, a short note is enough; we will tell you how to send anything further.
3. Cookies and tracking
This website sets no cookies. It runs no analytics, no advertising pixels and no tracking scripts of any kind. We do not profile your visit, we do not follow you to other sites, and we cannot identify you unless you choose to contact us. There is no cookie banner on this site because there is nothing to consent to.
If we ever add analytics or any other cookie-based tool, we will ask for your consent before it runs and update this notice first.
Links to Lazada, Shopee and other online stores take you to sites we do not run. Once you are there, that store’s own privacy policy applies.
4. Why we collect it
To respond to what you sent us. Specifically:
- To reply to product enquiries and answer your questions
- To look into product feedback and follow up with you
- To discuss collaboration proposals
- To respond to career enquiries
- To contact you by the method you chose
- To meet our legal, accounting and record-keeping obligations
We do not sell personal data, and we do not pass it to anyone for marketing. We will not add you to a mailing list because you sent an enquiry.
5. How we use AI
We use AI-assisted tools internally to help us work through enquiries — for example to summarise a long message, group enquiries by type, or draft a first reply for a colleague to check and edit.
Four things are worth stating plainly, because they are the questions people actually have:
- A person always decides. No AI system makes a decision about you or your enquiry on its own. Anything you receive from us has been reviewed by a member of our team.
- There is no AI on this website. No chatbot, no automated assistant, and nothing that reads or analyses your behaviour while you browse.
- AI search tools can read our public pages. We publish this website in a form that AI assistants and search engines — such as ChatGPT, Claude, Perplexity and Google — can read, so they describe us accurately. That covers public information about our company and products only. Nothing you send us is published or shared with them.
- Your data is not used to train public AI models. Where we use third-party AI tools, we use them under business terms that do not permit your data to be used for model training, and we do not put enquiry data into consumer AI services.
6. Consent, and how to withdraw it
By sending us an enquiry you consent to us using your personal data for the purposes above. You can withdraw that consent at any time by emailing our Data Protection Officer at dpo@unico.com.sg. We will stop using your data for those purposes within a reasonable time, and tell you if withdrawing affects a service we are providing to you. Some records may have to be kept where the law requires it.
7. Who else handles your data
We share your data only with the service providers that run our website, email and enquiry handling. They handle it on our behalf and only for the purposes above. Some store data outside Singapore; where they do, we make sure it is protected to a standard comparable to the PDPA.
8. How long we keep it
Enquiries that do not lead any further are kept only as long as there is a business reason to keep them, and are then deleted. Records relating to customers and partners are kept for as long as the business relationship continues, and afterwards for as long as our legal, tax and accounting obligations require.
9. How we protect it
Access to enquiry data is limited to the people who need it to answer you. This website is served over an encrypted connection (HTTPS), and form submissions are transmitted encrypted. No system is perfectly secure, but we take reasonable measures appropriate to the sensitivity of the data we hold.
10. Access and correction
You may ask us what personal data we hold about you and how it has been used, and you may ask us to correct anything that is wrong. Email our Data Protection Officer at dpo@unico.com.sg and we will respond as soon as we reasonably can. We may need to verify your identity first. A reasonable fee may apply to an access request, and we will tell you before any fee is charged.
11. Data Protection Officer
Questions, requests and complaints about personal data should go to our Data Protection Officer:
Name: Leanne Yong
Email: dpo@unico.com.sg
Post: Data Protection Officer, Unico Distribution Services Pte Ltd, 95 Tuas Avenue 1, Singapore 639523
Indocafe is distributed in Singapore by Unico Distribution Services Pte Ltd, whose Data Protection Officer handles all personal data matters for this website.
12. Changes to this notice
We may update this notice from time to time. The version published on this page is the version that applies, and the date at the top tells you when it last changed.